Frequently Asked Questions

Yes! The Free plan includes unlimited invoices, quotes, and expenses — forever. You also get 2 organizations, 1 GB storage per organization, and 2 PEPPOL e-invoices per month. No credit card required, no trial period, no catch.

Under a minute. Sign up, fill in a simple form with your client details and line items, and hit send. Your invoice is automatically formatted as a professional PDF. If your client accepts e-invoices, we send it via the right network too.

Not at all. You just create an invoice and send it. If e-invoicing is available for your recipient, we handle the formatting, validation, and delivery automatically. You don't need to know what PEPPOL, UBL, or XRechnung means — it just works.

You can upgrade at any time. The Professional plan adds more e-invoices and organizations. Business adds Archive-Vault compliance storage with 10-year retention. Enterprise gives you unlimited everything, custom integrations, and a dedicated account manager.

Yes — on every plan, including Free. The Free plan supports 2 organizations, Professional supports 4, Business supports 10, and Enterprise is unlimited. Each organization has its own invoices, contacts, and settings.

Unlimited invoices, quotes, and expenses. Multi-currency support (50+ currencies). 2 organizations with 1 GB storage each. 2 sent PEPPOL e-invoices per month (unlimited received). 50 API calls and 50 MCP (AI) calls per month. Bank-grade encryption. Email support.

Go to Sales → Invoices → New Invoice. Add your client, fill in the line items, and click Send. Your invoice is automatically formatted as a professional PDF and delivered by email. If your client supports e-invoicing, it's sent through the right network too.

Yes! Go to Organization Settings to upload your logo. Your logo, company name, and address appear on every invoice and quote automatically.

EncryptInvoice generates sequential invoice numbers automatically (e.g., INV-0001, INV-0002). You can customize the prefix and starting number in your organization settings.

Yes! Create a quote under Sales → Quotes. When your client accepts, convert it to an invoice with one click — all line items, amounts, and client details carry over automatically.

Yes. Go to Sales → Credit Notes to create a credit note linked to an existing invoice. This is useful for partial refunds, corrections, or cancelled orders.

50+ currencies are supported on all plans, including Free. You can set a default currency per organization and override it per invoice. Exchange rates are for display purposes — you manage the actual amounts.

You can add tax rates to each line item on your invoice. EncryptInvoice calculates the totals automatically. Common rates (like 21% for Belgium, 20% for France) can be set as defaults in your organization settings.

Yes. When creating an invoice for a client in another EU country, you can apply the reverse charge mechanism. The invoice will show "VAT Reverse Charge" and calculate the net amount correctly.

We support the invoicing requirements for Belgium, France, Netherlands, Germany, Singapore, and Côte d'Ivoire. Invoice format, required fields, and e-invoicing delivery are handled automatically based on the recipient's country.

We run VAT/UEN format checks and VIES pre-checks where applicable. We also verify e-invoicing participant registrations (PEPPOL/InvoiceNow). For official validation, please confirm against your national tax database.

E-invoicing means sending invoices electronically in a structured format (not just a PDF by email). Several countries are making it mandatory — Belgium and France in 2026, Germany since 2025. If you invoice businesses in these countries, you'll need it. EncryptInvoice handles it automatically.

To send e-invoices via PEPPOL, you need to register your organization. This takes just a few clicks inside EncryptInvoice — go to E-Invoicing → Manage and follow the steps. Registration is typically processed within 1-2 business days.

We support PEPPOL (32 European countries), Singapore InvoiceNow, and France Chorus Pro (B2G). We're adding Côte d'Ivoire FNE in 2026. Your invoices are automatically routed to the correct network.

Yes! All plans (including Free) support unlimited received e-invoices. When a supplier sends you an e-invoice via PEPPOL or other networks, it appears automatically in your inbox.

The Free plan lets you send up to 2 e-invoices per month via PEPPOL or other networks. Receiving e-invoices is always unlimited and free. If you need to send more, upgrade to Professional (25/month) or Business (100/month).

Go to Contacts → Customers to add and manage your clients. Each customer can have multiple contacts, addresses, and tax numbers. When creating an invoice, just select the customer and their details are filled in automatically.

Yes! Go to Purchases → Expenses to record your business expenses. You can categorize them, attach receipts, and track spending over time. Useful for freelancers tracking deductible expenses.

Yes. Invoices received via e-invoicing networks (PEPPOL, InvoiceNow) appear automatically under Purchases → Inbound Invoices. You can also manually record supplier invoices for your records.

Yes! All plans support multi-organization management. Free: 2 organizations, Pro: 4 organizations, Business: 10 organizations, Enterprise: unlimited. Each organization has separate invoices, contacts, and settings.

You'll receive an email warning at 80% of your quota. You can upgrade to a higher plan, purchase additional storage (€5/GB/month), or export and delete old data. We never delete your data automatically.

Go to Billing in the sidebar and choose your new plan. Upgrades take effect immediately. You're only charged the prorated difference for the remaining billing period.

We accept Credit/Debit Cards (Visa, Mastercard, American Express) via Stripe, SEPA Direct Debit (Europe), and Bank Transfer (for annual Enterprise plans).

Yes, on all plans! You can create invoices in 50+ currencies. Set a default currency per organization and override it per invoice.

Yes. Your data is protected with bank-grade encryption at rest and in transit. We use role-based access control, two-factor authentication (2FA), and comprehensive audit logs. We never sell or share your data with third parties.

All data is hosted in EU-based data centers (Frankfurt, Germany) for GDPR compliance. We plan to offer regional hosting options in 2026.

Yes! You can export your entire history at any time — invoices (PDF + XML), quotes, contacts, expenses, and metadata. Exports come in standard formats (PDF, UBL XML, JSON, CSV) for easy import into other systems.

You can access, export, or delete your personal data at any time from your account settings. We respond to all data requests within 30 days as required by GDPR.

Archive-Vault is our compliance-grade storage that keeps your invoices securely stored for 10+ years, meeting statutory retention requirements in most jurisdictions. It includes automatic backups, tamper-proof storage, and audit-ready exports. Available on Business and Enterprise plans.

Most countries require businesses to keep invoices for 7-10 years (e.g., Belgium: 7 years, Germany: 10 years, Singapore: 5 years for GST). You are responsible for meeting your local requirements. On Free/Pro plans, we recommend exporting your data regularly. Business/Enterprise plans include Archive-Vault for automatic compliance.

You have a 30-day grace period to export all your data. After 30 days, data on Free/Pro plans may be deleted. Business/Enterprise customers get a 90-day export window.